Most "free" live chat tools要么 limit you to one person,要么 slap their branding all over your widget,要么 cap your chats so low that the free plan becomes useless.
Chaport's free plan is different. You get two operators, unlimited chats, and a 60-day chat history without paying a dime [[10]]. That's genuinely usable for small businesses testing whether live chat actually converts visitors.
This review breaks down whether Chaport's live chat free of cost option is worth your time, what you actually get, and when you should upgrade or pick a different tool entirely.
What This Review Covers
- Is Chaport's free plan actually free?
- What you get in the free plan
- The good stuff
- Pricing and how it compares to other tools
- Why you need to get it
- Chaport vs alternatives
- Final verdict
Is Chaport's Free Plan Actually Free?
Yes. Chaport has a permanent free plan with two operators, unlimited chats and websites, 60 days of chat history, basic widget customization, and mobile apps [[13]]. New accounts get a 14-day Unlimited trial, then automatically drop to Free if you don't upgrade [[13]].
Unlike tools that give you a crippled demo, Chaport's free tier is usable enough to test live chat with real visitors and prove it works before paying [[13]].
What You Get in the Free Plan
The free plan includes two operators, unlimited chats and websites, a 60-day chat history, basic widget customization, and web, desktop, and mobile apps [[10]]. You also get one branded auto-invitation and access to core live chat features [[13]].
It's a solid starting point if you're running a small site and want to see whether visitors actually use chat before committing to a paid plan [[13]].
The Good Stuff
Chaport's interface is simple and easy to navigate while hiding multiple useful functions underneath [[10]]. You get chat routing, canned responses, reports, chat history, and chatbot customization from the dashboard [[10]].
Integrations with Slack, Zapier, and Facebook Messenger mean you can connect it to tools you already use [[10]]. The chatbot lets you set up automated responses to FAQs and create workflows to route complex queries to humans [[10]].
Pricing and How It Compares
Chaport has three tiers: Free ($0), Pro ($39/month or $349/year), and Unlimited ($129/month or $1,190/year) [[11]]. The Free plan covers two operators, Pro covers four operators at $29/month on some pricing pages, and Unlimited removes operator limits [[15]][[16]].
Compared to Tawk.to which is completely free but monetizes through add-ons, Chaport keeps core features free without pushing paid extras as aggressively [[6]]. Tidio's free plan is more ecommerce-focused but limits AI features heavily [[30]].
Why You Need to Get It
If your website only gets occasional questions, paying immediately makes no sense [[13]]. Start with Free, prove that visitors actually use the chat, and upgrade once limitations start costing you time [[13]].
The free plan removes the biggest barrier to entry: financial risk. You can test whether live chat improves conversions or reduces support tickets before spending money.
Chaport vs Alternatives
Tawk.to is the best genuinely free option with no published limits on agents or chats, but it makes money through add-ons and monitoring services [[2]][[34]]. Crisp offers a flat workspace price and counts seats differently than conversation limits [[35]].
Tidio works better for ecommerce-first teams needing AI features, while Chaport suits businesses wanting straightforward website chat without jumping into a full help-desk product [[30]][[13]].
Final Verdict
Chaport's free plan is worth trying if you want to test live chat without financial commitment. The two-operator limit and 60-day history are the main constraints, but you get unlimited chats and websites [[10]].
Stick with Free if traffic is low. Upgrade to Unlimited if automation and team features could save real work [[13]].
Most "free" live chat tools要么 limit you to one person,要么 slap their branding all over your widget,要么 cap your chats so low that the free plan becomes useless.
Chaport's free plan is different. You get two operators, unlimited chats, and a 60-day chat history without paying a dime [[10]]. That's genuinely usable for small businesses testing whether live chat actually converts visitors.
This review breaks down whether Chaport's live chat free of cost option is worth your time, what you actually get, and when you should upgrade or pick a different tool entirely.
What This Review Covers
- Is Chaport's free plan actually free?
- What you get in the free plan
- The good stuff
- Pricing and how it compares to other tools
- Why you need to get it
- Chaport vs alternatives
- Final verdict
Quick Comparison: Free Live Chat Options
Swipe horizontally to compare every column →
| Tool | Best For | Free Plan Limits | Main Drawback |
|---|---|---|---|
| Chaport | Small businesses testing live chat | 2 operators, unlimited chats, 60-day history | Only 2 operators on free plan |
| Tawk.to | Teams needing unlimited agents | Unlimited agents and chats | Monetizes through add-ons |
| Tidio | Ecommerce stores | Limited AI credits, conversation-based | AI features heavily limited |
What You Get in the Free Plan
Chaport’s free tier is not a crippled demo designed to force an immediate purchase. You get two operators, unlimited chats, and unlimited websites without paying a dime.
You also receive a 60-day chat history, basic widget customization, and full access to web, desktop, and mobile apps.
New accounts automatically start with a 14-day Unlimited trial. If you choose not to upgrade, the account simply drops to the free plan instead of locking you out entirely.
This structure lets small businesses test live chat with real visitors before committing any budget.
The Good Stuff
The interface is simple and hides powerful features underneath. You get chat routing, canned responses, and basic reporting right out of the box.
Chatbot customization lets you set up automated responses to frequently asked questions. You can create workflows to route complex queries to human agents when needed.
Integrations with Slack, Zapier, and Facebook Messenger mean you can connect Chaport to the tools your team already uses daily.
The mobile app ensures you never miss a customer question, even when you are away from your desk.
Unlike some competitors, the free version does not slap a massive, distracting watermark on your chat widget.
Pricing and How It Compares
Chaport keeps its pricing simple with three main tiers. The jump from Free to Pro costs $39 per month, while the Unlimited plan is $129 per month.
Here is a breakdown of what each plan offers so you can decide if the upgrade is worth your budget.
Swipe horizontally to compare every column →
| Plan | Price | Operators | Best For |
|---|---|---|---|
| Chaport Free | $0 | 2 | Small sites testing live chat |
| Chaport Pro | $39 / month | 4 | Growing teams needing basic automation |
| Chaport Unlimited | $129 / month | Unlimited | Businesses requiring advanced chatbots |
Setup and Ease of Use
You do not need a developer to install this tool. The setup process takes less than five minutes for most website platforms.
You simply copy a short JavaScript snippet and paste it into your site’s header. WordPress users can install the official plugin with a few clicks.
The dashboard is intuitive enough that beginners can start managing chats on day one. You will not spend hours watching tutorials just to change the widget color.
Customizing the chat bubble to match your brand colors takes seconds. You can also set up automated greetings based on the page the visitor is viewing.
Why You Need to Get It
If your website only gets occasional questions, paying immediately makes no sense. Start with the free plan to prove that visitors actually use the chat.
Waiting too long to implement a live chat free of cost solution means you keep losing leads who bounce because they cannot find quick answers.
At some point, keeping everything manual costs you more time and money than the software does. The free plan removes the financial risk of finding that out.
Once you see the chat history filling up with genuine inquiries, upgrading to unlock advanced automation becomes an obvious business decision.
You can start capturing leads today without worrying about hidden fees or sudden paywalls.
Every minute a potential customer waits for an email reply is a minute they might spend on a competitor’s site.
Who This Is Not For
Chaport is not the right choice if you need a massive, enterprise-grade helpdesk with complex SLA management. It is also not ideal if your support team requires more than two agents but has zero budget.
If you need advanced AI conversational bots that resolve most tickets automatically, you will have to jump straight to the Unlimited plan.
For basic website chat, lead capture, and straightforward customer messaging, it is a highly effective solution.
Teams that already use a heavy CRM like Salesforce might find the reporting features too lightweight for their needs.
Chaport vs the Competition
If Chaport’s two-operator limit feels tight, or you need heavy ecommerce automation, you have other options.
Here is how it stacks up against the most popular free live chat tools on the market.
Swipe horizontally to compare every column →
| Tool | Best For | Main Strength | Main Drawback | Best Choice When |
|---|---|---|---|---|
| Chaport | Small to mid-sized teams | Clean interface, 2 free operators, 60-day history | Limited to 2 agents on free tier | You want a genuinely usable free plan without aggressive upsells. |
| Tawk.to | Bootstrapped startups needing scale | Truly unlimited agents and chats | Monetizes through add-ons, interface feels dated | You have a large volunteer support team and zero budget. |
| Tidio | Ecommerce stores | Strong visual chatbot flows and store integrations | Free plan heavily limits AI and advanced features | Your primary goal is recovering abandoned shopping carts. |
| Crisp | Modern SaaS and tech startups | Beautiful UI, shared inbox, real-time collaboration | Free plan limits some advanced routing and history | You prioritize a sleek user experience over deep automation. |
Choose Chaport if you want a balanced, straightforward live chat free of cost solution that will not overwhelm your team.
Pick Tawk.to if you have a massive support team but absolutely no budget to spend.
Go with Tidio if your main focus is ecommerce automation, or Crisp if you run a modern SaaS and care deeply about UI aesthetics.
My Honest Take
Chaport earns its spot as a top recommendation for small businesses.
The free plan is not a trap designed to frustrate you into upgrading.
It gives you two operators, unlimited chats, and a clean mobile app right out of the gate.
You do not need to glue five different tools together just to answer basic customer questions.
If your website traffic is currently low, stay on the free tier and prove the value first.
Once your chat history shows consistent inquiries, upgrading to unlock advanced chatbots becomes an obvious business decision.
At some point, keeping everything manual costs you more time and money than the software does.
Today.
Frequently Asked Questions
Is Chaport really free forever?
Yes. The free plan includes two operators and unlimited chats without any hidden time limits.
You can use it indefinitely as long as you stay within the two-agent boundary.
Can I install it on multiple websites?
Yes. The free tier allows you to add the chat widget to an unlimited number of websites under a single account.
This makes it highly cost-effective if you manage several small client sites or personal projects.
Will the chat widget slow down my website?
No. The installation script is lightweight and loads asynchronously.
This means it will not block your page rendering or negatively impact your core web vitals.
Do I need a credit card to start?
No. You can sign up for the free plan and the 14-day Unlimited trial without entering any payment information.
If you do not upgrade, your account simply reverts to the free tier automatically.
Ready to Capture More Leads?
Stop losing visitors who have simple questions and bounce because they cannot find quick answers.
Set up your account today and see how a live chat free of cost setup can change your conversion rate.
Get started with Chaport